Your First Visit —

Let us take the guesswork out of what to expect

Key Information to Review Prior to Your First Visit

Please take a few minutes to review the information below so you know what to expect, how to prepare, and how to get the most out of your first + follow up appointments.

  • Forms & Intake

    • Please complete your intake forms 24 hours before your appointment.

    • This allows us to review your information and use your visit time efficiently.

    • If forms are incomplete, appointment time may be reduced.

    What to Wear

    • Wear loose, comfortable clothing that allows for movement and easily rolls past your elbows and knees.

    • Shorts and tank tops are ideal, but we do have drapes to keep you covered if needed.

    Eating & Hydration

    • Please be sure to eat beforehand (acupuncture on an empty stomach is not a good combo)

    • Hydrate well before and after your visits

    • Limit caffeine before your visit, especially if you’re sensitive to its effects

    • Where to Go

      • We are at 1200 Alpha Lake Road, Unit 204 in Function Junction - Above Forecast Coffee and Lordco. When you enter the building, take the elevator to the second floor, turn right, and we’re straight ahead - you can’t miss us.

      • Please arrive 5 minutes early to allow yourself time to settle in.

      • We dont have a receptionist — so come right in remove your shoes and get comfy in our waiting area - your practitioner will get you when they are ready.

    • Parking

      • Free parking is available in front of and behind the building. Availability can vary, so please allow a little extra time in case you need to find nearby parking.

    • Washrooms

      • Washrooms are located in the hallway to the right of our entrance. A key is required — it will be hanging up by the coats (just be sure to bring it back).

    • Your first visit includes a detailed assessment, treatment plan recommendations, and your first treatment.

    • Your follow-ups include a more streamlined reassessment and treatment, building on progress from past visits.

    Please note - All of our treatments are guided by patterns that may be at the root of your concerns, not just where symptoms are felt.

  • It’s normal to experience:

    • Temporary soreness, bruising or fatigue in treated areas can occur. Gentle movement and heat will help the recovery process.

    • Feeling tired or needing more rest is your body’s way of helping you recover. Listen to it!

    • Better sleep and digestion, improved mood, energy and mental clarity, and greater ease in your body are all signs the treatment is working.

    • We expect your symptoms to reduce and then return after visits. This is normal - your body needs time to adjust to a new way of functioning.

    • Over time, the symptom reduction will last longer and longer. This gives us insite on how frequently you need to come in, so take note of this.

    If you have questions after your visit, please reach out or let us know at your next appointment.

    For any severe symptoms, please seek medical care promptly.

Our Approach To Treatment

Take a moment to learn about the modality you're coming in for — so we can dive right in at your first visit.

Acupuncture & Dry Needling

Acupuncture at Mend Health Co. uses a neuromuscular, assessment-driven approach to support pain relief, recovery, and long-term human performance.

Massage Therapy (RMT)

Registered Massage Therapy at Mend Health Co. uses a movement-informed, clinically focused approach to reduce pain and support lasting physical resilience.

Still have questions?

If something is unclear or you’re unsure how to prepare, please reach out before your visit.

We’re happy to help make your first appointment smooth and stress-free.

  • 1200 Alpha Lake Road, Unit #204

    Elevator or the stairs will take you to the second level where you will continue down the hall to #204.

  • Free parking is available in front of and behind the building. Availability can vary, so please allow a little extra time in case you need to find nearby parking.

  • We require a minimum of 24 hours’ notice to change or cancel an appointment, so that we can offer this appointment to another patient in need. Please note that late cancellations and missed visits are subject to a 50% fee.

  • No, we no longer submit insurance claims on your behalf.

    You will receive a receipt after your treatment, which you can submit to your insurance provider for reimbursement. Most providers process claims and issue payments within 1–7 business days.

We Look Forward to Seeing You Soon!

Arriving prepared helps us make the most of our time together.

Text Us // Call Us // Email Us

(778) 770 5008

info@mendhealth.ca