Your First Visit —
Let us take the guesswork out of what to expect
Key Information to Review Prior to Your First Visit
Please take a few minutes to review the information below so you know what to expect, how to prepare, and how to get the most out of your first + follow up appointments.
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Forms & Intake
Please complete your intake forms 24 hours before your appointment.
This allows us to review your information and use your visit time efficiently.
If forms are incomplete, appointment time may be reduced or rescheduled.
Please note: Each treatment type requires its own intake form. If you’ve booked multiple services (e.g., Acupuncture and RMT), a separate form must be completed for each, as your practitioner will review only the form specific to your visit.
What to Wear
Wear loose, comfortable clothing that allows for movement and easily rolls past your elbows and knees.
Shorts and tank tops are ideal, but we do have drapes to keep you covered if needed.
Eating & Hydration
Please be sure to eat beforehand (acupuncture on an empty stomach is not a good combo)
Hydrate well before and after your visits
Limit caffeine before your visit, especially if you’re sensitive to its effects
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Where to Go
We are at 1200 Alpha Lake Road, Unit 204 in Function Junction - Above Forecast Coffee and Lordco. When you enter the building, take the elevator to the second floor, turn right, and we’re straight ahead - you can’t miss us.
Please arrive 5 minutes early to allow yourself time to settle in.
We dont have a receptionist — so come right in remove your shoes and get comfy in our waiting area - your practitioner will get you when they are ready.
Parking
Free parking is available in front of and behind the building. Availability can vary, so please allow a little extra time in case you need to find nearby parking.
Washrooms
Washrooms are located in the hallway to the right of our entrance. A key is required — it will be hanging up by the coats (just be sure to bring it back).
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Your first visit includes a detailed assessment, treatment plan recommendations, and your first treatment.
Your follow-ups include a more streamlined reassessment and treatment, building on progress from past visits.
Please note - All of our treatments are guided by patterns that may be at the root of your concerns, not just where symptoms are felt.
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It’s normal to experience:
Temporary soreness, bruising or fatigue in treated areas can occur. Gentle movement and heat will help the recovery process.
Feeling tired or needing more rest is your body’s way of helping you recover. Listen to it!
Better sleep and digestion, improved mood, energy and mental clarity, and greater ease in your body are all signs the treatment is working.
We expect your symptoms to reduce and then return after visits. This is normal - your body needs time to adjust to a new way of functioning.
Over time, the symptom reduction will last longer and longer. This gives us insite on how frequently you need to come in, so take note of this.
If you have questions after your visit, please reach out or let us know at your next appointment.
For any severe symptoms, please seek medical care promptly.
Treatment Plans
For tangible results — you will likely need to see us more than once.
Treatments work best when they follow a clear plan instead of one-off sessions. Your treatment plan will shift depending on where you are in the healing process.
In the beginning, we focus on building momentum and reducing pain with more frequent visits. Once symptoms are under control, sessions are spaced further apart to maintain progress and prevent future issues.
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2 visits per week for the first 2–3 weeks. This is when things are acute or flaring. We’re focused on calming pain and getting weak or inhibited muscles working again.
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Once symptoms are easing and stability has improved, we shift to weekly visits. These visits unwind old patterns, reinforce progress and help build lasting results.
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When you’re feeling better consistently, we move into tune-ups every 2–4 weeks (or as needed). The goal here is to prevent setbacks and improve your overall performance.
Our Approach
Take a moment to learn about the modality you're coming in for — so we can dive right in at your first visit.
Acupuncture at Mend Health Co. uses a neuromuscular, assessment-driven approach to support pain relief, recovery, and long-term human performance.
Registered Massage Therapy at Mend Health Co. uses a movement-informed, clinically focused approach to reduce pain and support lasting physical resilience.
Still have questions?
If something is unclear or you’re unsure how to prepare, please reach out before your visit.
We’re happy to help make your first appointment smooth and stress-free.
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1200 Alpha Lake Road, Unit #204
Elevator or the stairs will take you to the second level where you will continue down the hall to #204.
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Free parking is available in front of and behind the building. Availability can vary, so please allow a little extra time in case you need to find nearby parking.
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We require a minimum of 24 hours’ notice to change or cancel an appointment, so that we can offer this appointment to another patient in need. Please note that late cancellations and missed visits are subject to a 50% fee.
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No, we no longer submit insurance claims on your behalf.
You will receive a receipt after your treatment, which you can submit to your insurance provider for reimbursement. Most providers process claims and issue payments within 1–7 business days.